Bug & issue tracking - Projectpro.eu

Presentation

Coordinating workflow in any project involves more than just logging bugs. In addition to bugs, you need to track a variety of project-related issues, such as problems, questions, feature requests, and change notices.

Projectpro offers a Web-based ticketing system, so it connects everybody and provides a vital communications link – not only between team members, but between you and your customers.

The ticketing feature enables you to record all projects’ issues, then, for those concerned by the issue, to update the progress of its resolution strong>until its closure, so that issues are managed through their lifecycle. Project teams are not necessarily centralized; this is why, the person that declared an issue can follow online, at any time the progress of his issue treatment and by whom. And finally, the ticketing feature allows you to close the loop with customers and track their feedback.

What is a bug or an issue?

For each bug or issue, you can:

Set a priority, it serves to define the level of importance of each issue. Ex. “Normal”, “Urgent,” “Review.
Set its progress status, it serves to clarify the status of each issue. Each status is associated with a “progress status” such as: New, In Progress, Pending, Resolved, and Closed. A ticket can be solved by all project members.
Add comments, the system allows to comment on the resolution of the issue and to change its status, priority and progresses. All action and activities on the ticket will be traced in the history of the ticket.
You can join files to better illustrate the issue
Define person and the team in charge of treating the issue.